• E-SHOP
  • BLOG
  • Standard Returns Policy

    We are happy to refund any purchases* within 14 working days from receipt. To return an item please contact customer services to obtain a Returns Number which must be included with your return. All returns must be sent via registered mail in their original condition, to the address below.

    *Due to hygiene reasons, Underwear is non-returnable.

    *Please note that all items on sale are non-returnable, if you have any issues regarding this sale please contact returns@soup-magazine.com

    Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

    Please ensure all footwear is returned with the shoe box in its original condition. We do not hold spare shoe boxes so any footwear packaging returned damaged or in a poor condition will be automatically returned back to you on receipt and no refund will be made.

    To download a returns for please click here.

    Returns Address


    Via G. Emanueli, 34

    19020 Piano di Valeriano

    Vezzano Ligure

    La Spezia